Refund policy

You can return your items 7 days post delivery, which means you have 7 days after the delivery date of your item(s) to return and request a refund back to your original payment. This applies to customers domestically and internationally. You may also request a store credit or exchange.

If your item was defective or you received the wrong item,  you can return it back to us at no charge, and we will issue you a refund. If your item was sold out or out of stock, but processed, we will refund and process your return immediately. You will be notified via email. 

To start a very simple return or exchange, please contact us at support@bellastoria.love. You may return products that you have received. After that, depending on your selection, you will be sent an email confirming your request. Then, you will receive an approved email and label, with directions on shipping your item(s) back, if necessary, as well as your timeline for your refund, gift card, or exchange to be issued. You can email us at support@bellastoria.love for assistance.

Return Address: 8383 Wilshire Boulevard, Suite 800, Beverly Hills California 90211, United States.

Returns, refunds, exchanges, or credits due will be processed and issued within 3-5 Business Days. You will be updated throughout the entire process. Please be patient as it takes time to sort orders from our warehouse. We also have a Customer Support Team to answer all questions along the way.

You can always contact us for any questions via email or phone provided in the footer of our homepage. We always aim to respond within 24-48 hours. 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

In the rare case of receiving a damaged, defective, or incorrect item, please contact us at support@bellastoria.love for a refund back to your original payment method. Once we receive your request, we will be in contact with you to issue a refund back to your original payment method. 

• We gladly accept returns for items received within 7 days of delivery date back to your original payment method.
• Items must be unworn, unwashed, and have original tags attached. 
• Returns are processed within 7-15 business days after your item(s) are delivered to us.
• For hygienic reasons, we do not accept returns for swimwear, intimates, undergarments like bodysuits, coverups, or accessories.
  
• Majority of items have a restock fee of $10 deducted from your order, unless there is a damaged item, or an exchange was made, in which it is waived.

Once orders are received, they are sent to our distribution center for processing and shipping. Since the distribution center has received this order, we are not able to modify your order. You may not cancel an order that is in transit and once an order has been placed, you cannot change your shipping address due to our fraud prevention checks. However, you can process a return or exchange once your item has been received. If your item is in transit with a tracking number, we cannot cancel your order. We have a 7-day return policy. Please consider this policy and let us know if you need assistance at support@bellastoria.love. 

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above. 

Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by issuing a refund back to your payment method after inspecting the state of the item. You can do this by contacting us at support@bellastoria.love.

For hygienic reasons, we do not accept returns for swimwear, intimates, undergarments like bodysuits, or accessories or final sale items. Please get in touch if you have questions or concerns about your specific item.

We will notify you once we’ve received and inspected your return, as well as timelines for a refund back to your original payment method, all via email. Please remember it can take up to 5 days for your bank or credit card company to process and post the refund too, although sometimes sooner. 

Bella Storia is not responsible for shipping and returns until they reach our Beverly Hills, CA warehouse. Keep your proof of postage, as we are not liable for return packages that are lost or stolen in-transit.  

• We have a 7-day post delivery return and refund policy, which means you have 7 days after receiving your item to return and request a refund.
• Items must be unworn, unwashed, and have original tags attached. 
• Items must be free of stains, makeup, deodorant, or wear.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage.
• Returns are processed within 7-15 business days after your item(s) are delivered to us.
• There may be a restocking fee of $10 deducted from your refund, unless there is a damaged item, exchange, or store credit requested, in which it is waived.

Easily return your item(s) by contacting us at support@bellastoria.love

 START RETURN 

How long do I have to return my item? 

You have 7 days from the date of fulfillment to return your item. 

Non-returnable Items

Bodysuits, swimwear, lingerie, undergarments, and accessories are considered non-returnable for hygienic reasons; also includes final sale items.

Can I exchange items?

Yes. You are welcome you to exchange your item(s) by contacting us at support@bellastoria.love. 

Additional Information on BellaStoria's Online Return Policy

• Items must be unworn, unwashed, and have original tags attached. 
• Items must be free of stains, makeup, deodorant, or wear.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 7-15 business days after your item(s) are delivered to us.
• Damaged, defective, or incorrect items will not need to be sent back for a full refund. Please report as soon as possible.  
• There is a restocking fee of $10 deducted from your refund, unless there is a damaged item, an exchange, or store credit requested.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above. Non-Bella Storia items sent to our Distribution Center will be discarded upon receipt.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it, you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Bella Storia does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.